Refund & Cancellation Policy

1. Project-Based Work

For fixed-scope projects, payments are made in milestones as agreed in the project proposal. Work completed and delivered up to the point of cancellation is non-refundable. Any advance payments for work not yet started may be considered for refund on a case-by-case basis.

2. Monthly & Retainer Services

Monthly and retainer engagements can be cancelled with reasonable written notice. Work completed within the current billing period is non-refundable. No charges will be raised for the period after the cancellation notice is accepted.

3. Cancellation Process

To cancel a project or service, please contact us directly in writing with your project name and the reason for cancellation. We will confirm receipt and discuss next steps including any final deliverables or handover materials.

4. Disputes

If you believe a charge is incorrect or a milestone was not delivered as agreed, please contact us directly. We aim to resolve disputes fairly and promptly through direct communication.

5. Contact Us

For any questions about this policy or to initiate a cancellation, please reach out to us through the contact page.